Returns and Exchanges
DUE TO COVID-19, WE ARE NO LONGER ACCEPTING RETURNS OR EXCHANGES AT THIS TIME. ALL SALES WILL BE FINAL. THANK YOU FOR UNDERSTANDING.
My dice are completely handmade, therefore there are always possibilities for minor imperfections. My dice will not look as perfect as factory made dice, as they are made in the back room of my home, poured by me, and finished by me.
If you are unhappy with your dice product, you may return it up to 14 days after you have received the item. Buyer will be responsible for return shipping and the refund will not be approved until the return has been received in the same condition and packaging it was sent in. Some dice have been marked nonrefundable or final sale. This is due to a price reduction and a refund is not available for these products.
Commissioned work will be nonrefundable, as they are custom pieces and will have approval during the creation process.
In the event that you received damaged dice, you may request a replacement up to 14 days after you receive your dice, however each set is hand poured so you will not get an exact match. Replacement sets will be taken on a case by case basis and will require photo evidence of damage.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Please contact us if you are not happy with your order, we will work with you to make it right. We do not refund orders for buyer’s remorse. However, if you need to do a size exchange we are happy to accommodate, but please make sure to review the size guidelines for each product before purchasing. You will be responsible for return shipping if you choose to do a size exchange.
All customized orders are nonrefundable.